Wireless Broadband support
Are you experiencing technical issues? Need some help?
Technical support is available 24-hours a day. General telephone support
is provided from 8am to 6pm Monday thru Friday and 9am to
3pm Saturday and Sunday. Support for service issues such as
loss of service is provided on a call back basis during all other hours.
In the event that you are experiencing problems after normal telephone
support hours, please call, follow the telephone system prompts to report
the nature of the issue, and a support representative will start a
trouble ticket, troubleshoot the problem, and return the call within 30
minutes.
If you are able to do so, you also have the option to email the support
staff at the email address below and we will respond
promptly.
Technical Support Email:
support@outreachinternet.com
Telephone Support Number: (541) 471-0142 - Option 2
24-Hour Business Support: (541) 471-0142 - when prompted, enter your
service code
Troubleshooting
You can also try some of the best proven methods for troubleshooting your
connection. Below are steps you will take with the support
representative that you could try before calling or emailing.
Step 1: - Reboot your Computer. *Believe it or not this
cures about 65% of issues people experience*
Step 2: - Reboot your Router. Usually this is a device made by Netgear, Linksys, and other common manufacturers. Unplug the power cord from the back of the router and plug it back in after about 10 seconds. Give the router some time to resume operation, then try and see if the problems you were having have resolved.
Step 3: - Reboot your Wireless receiver. You do this by unplugging the power adapter that provides power to your Wireless receiver, and then plugging it back in after 10 seconds.
If these procedures do not successfully resolve the problems with your connection, please give our technical support team a call.